You can reset your password here.

If you do not receive your password reset email within 15 minutes, please check your junk mail or spam folder, since some sensitive filters may inadvertently catch system-generated messages.

If you still can’t log in, please contact us. We make every effort to respond to phone calls and email messages as quickly as possible during weekday business hours.

All registrants are asked to complete a profile and must be logged in to their account when registering. It is important to keep your profile updated. Your personal information is kept strictly confidential, but accurate, anonymized general information is helpful for us and our speakers in a variety of ways. We take this record keeping on your behalf very seriously.

A general understanding of the makeup of the audience allows program content to be better tailored to the unique needs of the participants. Simply put, speakers like to know who they’re presenting to. Our department also undertakes research into the effectiveness of our CPD programs, and anonymous demographic data is essential for this work.

Finally, your profile is part of your learner record, linked to the receipts and certificates, which are provided as proof of attendance for credit. Correspondence from our office will only be sent to your current primary email address that is listed in your account profile. It is important to keep your email address current.

You can update your profile under My Account –> Account Profile in the menus at the top right when you are logged in. 

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Cancellation Policy
In accordance with CPD Medicine policy:

• More than 21 days’ notice: A refund will be issued, minus a 20% administrative fee (up to a maximum of $200).
• Less than 21 days’ notice: No refund will be provided.

Special refund requests may be submitted to the event coordinator for consideration by the Scientific Planning Committee Chair, CPD Director or the Managing Director.

No ticket is required. We know you’re coming!

We will check you in by name when you arrive at in-person events. For live, virtual events, check in procedures will be communicated to you by email prior to the event date. Once you have checked in by name, we’ll record your attendance and your certificate will be formatted. Please give us up to 7 days to record your attendance.

Sign into your account using the Log In link at the top right.

Once you are logged in choose My Account from the top menu, and then scroll down to My Event Registrations and Certificates. You can then generate a receipt and/or a certificate for any of your registered courses.

Please remember, it can take up to 7 days after an event for your certificate to become available.

Thank you for attending!

We use a variety of caterers for our events and programs and may be unable to provide information about specific ingredients/allergens. However, we can usually accommodate vegetarian/vegan or gluten free (friendly) on request, IN ADVANCE. Please contact the program coordinator associated with your event or program for further information.